Refund Policy for HK Digital Mart
At HK Digital Mart, we strive to ensure that every customer is satisfied with their purchase. However, we understand that there may be circumstances where you may need to request a refund. This Refund Policy outlines our guidelines for refunds of digital products purchased through our website hkdigitalmart.com.
1. Eligibility for Refunds
1.1 Product Defects: If a digital product purchased from HK Digital Mart is found to be defective or not functioning as advertised, you may be eligible for a refund.
1.2 Cancellation: If you wish to cancel your order for a digital product and have not yet accessed or downloaded the product, you may be eligible for a refund.
2. Refund Procedure
2.1 Refund Request: To request a refund, please contact our customer support team at [contact@hkdigitalmart.com] within [number] days of your purchase. Please provide your order details and a brief explanation of the reason for your refund request.
2.2 Verification: Our customer support team will review your refund request and may ask for additional information or evidence, such as screenshots or error messages, to verify the issue with the product.
2.3 Refund Processing: If your refund request is approved, we will process the refund within [number] business days. Refunds will be issued to the original payment method used for the purchase.
3. Non-Refundable Items
3.1 Completed Downloads: Once you have accessed or downloaded a digital product from HK Digital Mart, the purchase becomes non-refundable. We encourage you to review product descriptions and specifications carefully before making a purchase.
3.2 License Keys: Refunds will not be provided for digital products that include license keys or activation codes, as these are considered to be consumed upon purchase.
4. Contact Us
If you have any questions or concerns about our Refund Policy or your eligibility for a refund, please contact our customer support team at [contact@hkdigitalmart.com]. We are here to assist you and ensure that you have a positive experience with HK Digital Mart.
5. Changes to this Refund Policy
HK Digital Mart reserves the right to update or modify this Refund Policy at any time without prior notice. Any changes will be effective immediately upon posting on this page.
This Refund Policy was last updated on 04/19/2024.